EMOÇÕES DIGITAIS E CONFIANÇA NA INTELIGÊNCIA ARTIFICIAL EMOCIONAL EM BIBLIOTECAS ACADÉMICAS
uma revisão sistemática da literatura
Mots-clés :
Bibliotecas académicas, Confiança em sistemas inteligentes, Experiência do utilizador, Inteligência Artificial emocionalRésumé
A crescente integração da inteligência artificial (IA) nas bibliotecas académicas tem vindo a transformar as formas de mediação da informação e a experiência do utilizador (UX). Entre estas tecnologias, a IA emocional, orientada para o reconhecimento e a simulação de emoções humanas, introduz novas possibilidades de interação, mas levanta igualmente questões sobre emoções digitais, confiança e papel das bibliotecas enquanto espaços de mediação crítica. Esta revisão sistemática da literatura tem como objetivo analisar de forma crítica como a IA emocional tem sido conceptualizada e investigada, com foco nas dimensões da confiança e da experiência do utilizador em ambientes informacionais. A pesquisa incide em estudos publicados entre 2015 e 2025, recorrendo a bases de dados de referência internacional. Os resultados evidenciam uma produção científica ainda fragmentada, com reduzida atenção específica às bibliotecas académicas, identificando-se lacunas conceptuais e empíricas que justificam o desenvolvimento de investigação futura neste domínio.
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